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Role: To exceed client expectations in the delivery of our services, in nothing other than a positive, ‘can do’ manner, so that the client is delighted not only with what you have done, but the way in which you have done it.
Responsible to: Reporting to your Branch Manager, you are also responsible to the clients, insurers, your colleagues and the company.
Principal Duties:
-To respond quickly and effectively to client requests relating to their insurance policies
-To arrange insurance cover as agreed with client
-To develop a positive relationship with the client and show them where they can obtain better value on other insurances they hold
-To ensure relationships with insurers are enhanced through your professionalism
-To follow Branch procedures to protect the client, us and the insurer
-To ensure all relevant information is given to the client as required
-To take responsibility for your personal development in terms of understanding the policies, procedures, the legal and regulatory framework and to share this knowledge with your colleagues
-To ensure you act in accordance with current regulatory procedures
-As a committed member of the Branch team, you must be flexible and adaptable in terms of whatever may be required of you
adamcarroll@trytemps.co.uk
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